Frequently Asked Questions
Everything you need to know about shopping with Kokoro.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original, unused condition with all packaging intact to qualify for a full refund.
How can I track my package?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you ship internationally?
Yes, Kokoro ships to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
Are your products sustainably sourced?
At Kokoro, we prioritize ethical manufacturing and sustainable materials. We work closely with our suppliers to ensure high quality while minimizing our environmental footprint.